Refund policy

Returns and Refunds Policy

No change-of-mind returns

All sales of two-way radios and accessories are final. We do not accept returns, exchanges or refunds because you changed your mind, ordered the wrong model or frequency band (for example VHF instead of UHF), or no longer need the product. Please check the specifications and compatibility before you order. Our team is happy to help on +27 11 660 2237 or sales@walkietalkiesa.co.za.

Faulty, damaged or incorrect goods

This policy does not limit your rights under the Consumer Protection Act 68 of 2008. If your product is defective, unsafe, damaged, not as described, not fit for its intended purpose, or we sent you the wrong item, contact us and we will repair, replace or refund it as the law requires. Please inspect your order on delivery and tell us within 3 working days if anything is damaged or incorrect so we can resolve it quickly with the courier. Defects that appear later are still covered by your legal rights. Please send your order number, a description of the problem and photos or a short video.

Online orders: 7-day cancellation right

Where the Electronic Communications and Transactions Act 25 of 2002 applies to your order, you may cancel an online purchase without giving a reason within 7 days of receiving the goods. The goods must be returned unused, undamaged and in their original packaging. The only charge to you is the direct cost of returning the goods, and we will refund the purchase price within 30 days of your cancellation. Please contact us before sending anything back.

How to make a claim

Email sales@walkietalkiesa.co.za or call +27 11 660 2237 and quote your order number. Please do not send goods back before we have given you a return reference. Returns are sent to: 97 Level Street, Wentworth Park, Krugersdorp, 1739, South Africa.

Refunds

Approved refunds are paid to your original payment method within 10 business days of approval. Your bank or payment provider may need additional time to show the refund.